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Forum Discussion

wasting-time's avatar
wasting-time
Helpful | Level 6
3 years ago
Solved

Suddenly used 1,100% of my allowed space

I have 16 gb of space earned by referrals.  I had 7.6 gb of data stored.  I kept receiving threatening messages I had suddenly used 1,100% of my allowed space.  I repeatedly confirmed that I had on 7...
Quota
Storage space
  • wasting-time's avatar
    wasting-time
    3 years ago
    YES
 I found it. you are correct
 operator error. All is well. Thanks to all of you shepherding this error and cleanup. So happy to have Dropbox functioning again. Thanks again
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me, as well! If you've enabled computer backup and you select the option to return your folders back to their original locations ("Keep content in folders on this PC/Mac"), while disabling the feature, they should also be removed from your Dropbox account, thus freeing up your space.

wasting-time's avatar
wasting-time
Helpful | Level 6
3 years ago

Appreciate all your help.  I have a jpg file (screen shot) of my dropbox login page.  I cannot find the "Sync and Backups" tabs on this screen

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there wasting-time - sorry to jump in, but I just wanted to mention that you're looking at the website and not the desktop app.

     

    In the desktop app, you'd be able to find the Backups and Sync tab in the app's preferences. 

    • wasting-time's avatar
      wasting-time
      Helpful | Level 6
      3 years ago

      I tried to upload a jpg file - screen shot of my Dropbox screen. The repy would not send. My reply was “I cannot find a “backup tab” on the Dropbox page.

      Any suggestions?

    • wasting-time's avatar
      wasting-time
      Helpful | Level 6
      3 years ago
      Thanks for the help. Will try now.
    • wasting-time's avatar
      wasting-time
      Helpful | Level 6
      3 years ago

      Walter,  I was using the website.  I have downloaded the app on my PC.  It shows there are not files on it, but I am still can't find any tab" to click on for "Sync and Backups"  what am I missing. 

       

      Again, appreciate the followup

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey wasting-time, and happy Monday.

         

        To find the Dropbox preferences and the backup settings, you'll first need to click on the Dropbox icon in your system tray.

         

        Then, click on your initials/profile pic and you'll see the preferences option.

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