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Suddenly used 1,100% of my allowed space
I have 16 gb of space earned by referrals. I had 7.6 gb of data stored. I kept receiving threatening messages I had suddenly used 1,100% of my allowed space. I repeatedly confirmed that I had on 7...
- YES… I found it. you are correct… operator error. All is well. Thanks to all of you shepherding this error and cleanup. So happy to have Dropbox functioning again. Thanks again
Walter, I was using the website. I have downloaded the app on my PC. It shows there are not files on it, but I am still can't find any tab" to click on for "Sync and Backups" what am I missing.
Again, appreciate the followup
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey wasting-time, and happy Monday.
To find the Dropbox preferences and the backup settings, you'll first need to click on the Dropbox icon in your system tray.
Then, click on your initials/profile pic and you'll see the preferences option.
I am trying to attach the screen shot (windows snip & sketch) of results of clicking on the Dropbox app from my tray. I find no "attach" icon in this reply screen.
Any suggestions?
- Nancy
Hey wasting-time, before posting your reply here, do you see a small camera icon, right above your message box? This should allow you to upload your screenshot in this thread.
Thanks Nancy,
See Attached
To repeat, I don't see any tabs for Backup and Sync. The taskbar Icon takes me to my dropbox folder on my PC. I moved my 7.6 GB's of data stored on DB to an external drive so as to be sure to have it saved. Appreciate any help in sorting this out.
- Hannah
Hey wasting-time, so it seems you're currently on our website, when you need the preferences on the app that's installed on your computer.
Do you have a small Dropbox icon at the bottom right corner of your screen, next to the clock and the WiFi icons?
If you do, (left)click on that, then on your initials/profile pic and then on 'preferences'.
Let me know if you don't have a Dropbox icon at all.
- No longer there.
- Walter
In that case, since you don't have the desktop app installed on your computer, could you try deleting your backed up files that are pushing you over your account's quota limit from your backups page directly wasting-time ?
Walter, Thank you for your response. I can't identify what files/folders put my Dropbox account over the 16gb threshold I have (or had). The Dropbox folder currently on my pc has only one file left in it. Based on previous community advice, I have deleted all but one file from the Dropbox folder on the PC, then deleted the dropbox app and reinstalled it. Apparently the Dropbox app has not reinstalled properly. Any suggestions?
- Jay
Hi wasting-time, the Dropbox folder on your computer doesn't show all the information on your account. The site would show this information.
What happens if you click this link directly? Do you see any backups there?
YES!! I deleted both external drive backups. THANK YOU. Now how do I NOT backup any external drives. I only want to store the items in my dropbox folder on my pc to the dropbox cloud, (so I can synch access them on my iphone). I still can't figure out how the external drives were backed up (assuming operator error on my part)...
I tried to access the "manage backups" tab (on the site you directed me to that allowed me to delete the two external drives backed up) but nothing was available to manage.
- Megan
Hi wasting-time, just to make sure I guide you properly here: do you wish to backup inside your Dropbox folder, the files that currently exist inside your external drive, without actively using our Backup feature?
Because based on the entire convo, it sounds like your external hard drive has indeed been successfully disabled, and you wanted to achieve that.
yes. I just want to sync what is in the dropbox folder to three devices. Can you tell me how I activated the "backup" of the external drive?
- Hannah
Hi gain, wasting-time!
When you have the Dropbox desktop app installed, once you plug in an external drive, usually a pop-up window shows up, asking you if you'd like to back up the drive to your Dropbox; I'm assuming that's how you initially backed it up.
If you do want to use the Dropbox folder to sync your files, you'll still need the Dropbox application, so if you no longer have it, you'll need to install it again.
Once it's installed, you should be able to go to the "Backups" tab in the preferences and ask the app not to give you these kinds of pop-ups when you plug in an external drive.
- YES… I found it. you are correct… operator error. All is well. Thanks to all of you shepherding this error and cleanup. So happy to have Dropbox functioning again. Thanks again
