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Too many referral emails sent
Hi, when i try to invite a friend with a referral email i get a message saying that i sent too much referral email and to contact support.
I have gained only 2.5GB of space, so i am far from the 16GB max.
For other people rading this, this problem occur when you get a "ban".
This is the response i got. They lift the ban so now is all working. Thanks!
Your links are temporarily or permanently “banned,” due to one of the following reasons:
- The link or request generated a large amount of traffic.
- The link or request exceeded our bandwidth or download limits.
- The link or request was flagged due to copyrighted content.
To prevent abuse, Dropbox accounts have the following limits:
- Basic accounts and accounts on a trial of Dropbox team: 20 GB of bandwidth and 100,000 downloads per day
- Plus, Family, and Professional accounts: 400GB and unlimited downloads per day
- Dropbox team Standard accounts: 1TB and unlimited downloads per day
- Dropbox team Advanced and Enterprise accounts: 4TB and unlimited downloads per day
To protect your security and privacy, we have very limited information about your file activity. This means we can’t provide information about why a particular link or file request was banned.
If one or more of your links were banned, it’s likely because of one of the following reasons:
- You shared a link with someone who then shared it with lots of other people (and who downloaded the file).
- You shared a link with someone who downloaded it lots of times.
- You requested files, and received a large number of uploads.
- You requested files, and someone uploaded the same file multiple times.
- You requested files, and the recipient forwarded that request to other users who all uploaded files.
Each upload and download—even if it’s made by the same person multiple times—counts toward your bandwidth limit. For example, if you have a 2 GB file and someone downloads it five times, that’s 10 GB of bandwidth.
If one or more of your links were banned due to copyrights, the DMCA limits what we can do. One option would be to create new links from a new Dropbox account. However, the same bandwidth limitations will apply.
- Note: Shared links and file requests are banned temporarily (1 day for the first time), and will be restored when the ban has expired. You should be able to use shared links and file requests afterwards.
Note: Dropbox doesn’t offer a way to buy additional bandwidth allowance for your account.
15 Replies
- Hannah
Dropbox Community Moderator
Thanks for the update, AnnieJ.
Can you check if you're able to create and copy links when logging in to your account on the Dropbox website?
Hi Hannah,
Yes, it looks like I can copy links on the website.
thanks!
Annie.
- Megan
Hey AnnieJ!
It might sound trivial but have you tried signing out of the app, and then back again?
If this doesn't work can you let me know the following: As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS?
You can find the version, and syncing status by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. Hey Megan!
That seems to have worked - I've logged back in and could create a link now. 🙃
I had tried this previously with no luck, and out of interest the animation on the "creating a link" thinking loop has now reverted to what it was before. It stopped working when the new animation and the three blocks graphic including the QR code link was happening, so perhaps there was a glitch in that update?
Either way, thank you so much for the assistance, it is much appreciated!
Have a wonderful festive season 🌻
Annie.
- Hannah
Thanks for keeping us updated, Annie!
Happy to see that you managed to resolve this.
If you need anything else, don't hesitate to let us know.
Happy holidays! ✨
