Trying to copy a folder from an external drive to Dropbox, but get error about the disk space.

Awesome news chrisryanphotog!

If you need anything else, just give us a shout.

Hi all,

I'm still having trouble with Dropbox Backup Beta. I have an external hard drive that has been Updating 16 files since 2nd August. It's now 7th August. It says 201.49 GB of 204.84 GB backed up. 98% complete. It doesn't change. What could I be doing wrong?

Hey chrisryanphotog! Sorry to jump in. 

Has your backup progressed at all over the course of the last few days, or has it been stuck at 98%?

Have you restarted your device at all since the backup started?

Hi Nancy,

I think all my files have backed up now. The info now says 206.18 GB of 206.75 GB backed up. 99% complete.  Updating 16 files. If I hover the cursor over the Dropbox icon in the menu bar, I get "Dropbox 179.4.4985 Indexing 16 files... Can't update "Library". I think that refers to myMacBook Pro hard drive Library. What is indexing and why could this be taking so long? Yes, I have interrupted the backup process and restarted the computer over the last week.

Thanks

Hi chrisryanphotog, do you have any other Library file that could be trying to sync in the drive?

There are two "Library" folders. Macintosh HD > Library and Macintosh HD > System > Library.

The external hard drive will not backup at all now. The last Backup updated 10/08/2023 at 8:42am. It is now 14/08/2023. It should update every 15 minutes. I click the Backup Now button and the progress wheel appears for two seconds then disappears but nothing happens.

Thanks for all the info, chrisryanphotog.

Can we actually send you an email, so we can investigate this further internally?

Hi,

Yes, Jamie at Dropbox is investigating.

[removed per the Dropbox Community Guidelines]

Regards,

Do you mean that you're already in contact with our support team, chrisryanphotog?

If so, can you please give us the ticket number for the communication?