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Kallisti05's avatar
Kallisti05
Explorer | Level 4
3 years ago
Solved

Unable to access content in order to delete it due to plan change

My account recently reverted to personal from business. I want to delete data but cannot as it is part of an old Backup function and I can no longer access the Backup function as my storage is now o...
Delete
Dropbox Backup
dropbox business
Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi Kallisti05, thanks for bringing this to our attention.

     

    Are you able to view the Dropbox Backup from this page on the site to then delete it?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you disable the Dropbox Backup feature completely according to the Dropbox desktop application?

Kallisti05's avatar
Kallisti05
Explorer | Level 4
3 years ago

The backup shows as not connected 

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshots and the update here, Kallisti05.

     

    Can you try the steps in my reply here, to see if they help restore your desktop folders to their original locations?

    • Kallisti05's avatar
      Kallisti05
      Explorer | Level 4
      3 years ago

      Hi

       

      THanks for your reponse. I tried that but did not get an option to 'Reset OS folders locations' 

       

       

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