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Kallisti05's avatar
Kallisti05
Explorer | Level 4
3 years ago
Solved

Unable to access content in order to delete it due to plan change

My account recently reverted to personal from business. I want to delete data but cannot as it is part of an old Backup function and I can no longer access the Backup function as my storage is now o...
Delete
Dropbox Backup
dropbox business
Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi Kallisti05, thanks for bringing this to our attention.

     

    Are you able to view the Dropbox Backup from this page on the site to then delete it?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you able to drag those folders from the Dropbox folder into your Home folder?

Kallisti05's avatar
Kallisti05
Explorer | Level 4
3 years ago

Hi as shown in the screen shot above,. they are not in the Dropbox folder.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Are those original folders visible in the Dropbox folder?

  • Kallisti05's avatar
    Kallisti05
    Explorer | Level 4
    3 years ago

    Hi Jay

     

    No, they are not.

     

    But a version does show on the online Dropbox.

     

    Shopuld I eneble BAckup again in Dropbox Backend & do it differently?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Aside from the aliases, if you search for 'Desktop' for instance, does it bring up any other folders on your machine?

     

    Do you have any files on the desktop currently? If you use Get Info on them, are you able to see the full folder path?

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