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Forum Discussion

thomasjt's avatar
thomasjt
Explorer | Level 4
9 months ago

Unable to delete files to clear up some space

Sorry to highjack this thread but I am in the same situation so I didnt want to start a new question.... But I can't even get to the poit of being able to delete a file or picture. When I find what I...
Delete
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey thomasjt, thanks for reaching out to us.

Due to the fact that the original thread was pretty old, I moved your post to a thread of its own.

Regarding your space and files, can you please go to this page and let me know if you can locate the option to delete a file?

If not, please send me a screenshot of the options you see, so I can look into it.

Thanks.

thomasjt's avatar
thomasjt
Explorer | Level 4
9 months ago

Hi Hannah..thanks for getting back..

Here's the screenshot off

  • thomasjt's avatar
    thomasjt
    Explorer | Level 4
    9 months ago

    ....here's the screenshot off my Samsung S21.. same from my laptop but wider. Seems like I have no control on what's on my Dropbox

    Thx

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      9 months ago

      Your screenshots aren't posting. How are you trying to include them in your reply?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey thomasjt, I don't see any screenshots attached in your reply, can you try again?

      And also, if you're using a mobile device, have you tried using the Dropbox mobile app too?

      • thomasjt's avatar
        thomasjt
        Explorer | Level 4
        9 months ago

        I sent the screenshot to my email so I could retrieve on my laptop to attach it here... because I dont have or show the Attachement options as shown on the laptop on my mobiile phone. I am logged in on both....

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