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Forum Discussion
Unable to delete files to clear up some space
Sorry to highjack this thread but I am in the same situation so I didnt want to start a new question.... But I can't even get to the poit of being able to delete a file or picture. When I find what I...
I sent the screenshot to my email so I could retrieve on my laptop to attach it here... because I dont have or show the Attachement options as shown on the laptop on my mobiile phone. I am logged in on both....
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey thomasjt! Instead of tapping on the button you're at now, can you tap on the button with the 3 dots next to one of your Word files below? Do you see the “Delete” option then?
From your screenshot, it looks like you’re at the root Dropbox directory, so you won’t see the “Delete” button, unless you tap next to the file/folder you want to delete.
Let me know, if that helps.
When I go to All Files, tap recent and all files come up, when I check the files I want to delete, the 3 dots at the far right appear and when I click on the 3 dots I get, File Info and File Activity. That's it. No other options. So unless Im in the wrong place, then Im stumped. If I click on Photos, I get a dog sleeping in a pillow..!! So I don't know...!
- Nancy
Thanks for giving it a go. Since I understand you also have access to a laptop, can you access https://www.dropbox.com/home from your computer directly and let me know if you’re still not seeing the option to delete your Dropbox files via your web account?
Hi Nancy....
Tried that... https://www.dropbox.com/home and do not see the option to delete . I presume, that if and when I can delete files does in fact free up space...! That's my objective...before I give up...!
