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thomasjt's avatar
thomasjt
Explorer | Level 4
9 months ago

Unable to delete files to clear up some space

Sorry to highjack this thread but I am in the same situation so I didnt want to start a new question.... But I can't even get to the poit of being able to delete a file or picture. When I find what I...
Delete
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

thomasjt, can you send me one last full screenshot of the exact options you see on www.dropbox.com/home on your computer, when trying to delete your files?

thomasjt's avatar
thomasjt
Explorer | Level 4
9 months ago

This is what I have......

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi thomasjt, could you visit this page and the Backups page to see where the quota is being used up?

    Screenshots of these pages would also help greatly.

  • thomasjt's avatar
    thomasjt
    Explorer | Level 4
    9 months ago

    I visited "This Page" and the Backups page,where  thought I could delete th 'Lexar' folder...but I can't even delete that. If you can, please do so...because I don't need it..  It appears to be that Im getting No Where with this Dropbox and Im loosing my patience. If this can't be cleaned up and resolved,, I'll just unload the program. I really don't need it anyway...!!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    It sounds like you have a Dropbox Backup folder then, which is taking up the space on your account. 

    What happens when you attempt to delete this Lexar folder? Do you get any error?

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