Forum Discussion

CherylP5393's avatar
CherylP5393
New member | Level 2
9 months ago

Unkowingly ran out of space. Now what?

I ran out of storage space on my basic plan.  Did not know this.  Continued uploading to dropbox quicken backup files.  Now my computer crashed.  Would those previous backups to dropbox be available ...
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
CherylP5393 wrote:

Would those previous backups to dropbox be available anywhere in dropbox if I created additional dropbox space?

When you run out of space in your account, syncing stops and you wouldn't be able to upload new files or make changes to existing files. This means that if you were saving the files to the local Dropbox folder on your computer, they wouldn't sync to your account online. Adding space to your account would resolve the sync issue if the computer was functional, but it won't help recover the files if they were never synced or uploaded to your account.

Do you see any activity of these files on your Events page?

Also, when a computer crashes it doesn't necessarily mean that all data is lost. Have someone knowledgeable in computer repair take a look at your hard drive. They may be able to recover files from it.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!