Forum Discussion

Peter G's avatar
Peter G
Helpful | Level 5
9 months ago
Solved

Where has my space gone on my account?

I have nothing in my space at the moment, not even in deleted files, yet Dropbox claims I'm using 1.5Gb of 5.75Gb of space. OK, where is it and where can I find all this? I've been all over the Files page here on Dropbox looking for this enigmatic 1.5GB but I'm not seeing it. How do I access this 1.5Gb to see what it is, so I can delete it?

Thanks in advance.

Storage space

5 Replies

Replies have been turned off for this discussion
  • Peter G's avatar
    Peter G
    Helpful | Level 5
    9 months ago

    Yep, it was the Dropbox Backup. I didn't even know that existed! It's not visible - that I can see - from the Files page. How did stuff end up in that?

  • Peter G's avatar
    Peter G
    Helpful | Level 5
    9 months ago

    Yeah, it's possible I did enable it - I've been using Dropbox for a long time now, well over 10 years. I may well have been prompted for it and forgotten all about it after all this time. 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi Peter G  and welcome back to the Dropbox Community 🎉

    I'm glad to see that Jay and our awesome Super User, Rich, shared some great advice on shared folders, Dropbox Backup, and storage usage 😊

    I’m Theresa, a Community Manager here at Dropbox HQ. Just checking in, were you able to free up some storage space? Hopefully, everything is sorted, but if not, here are the steps to remove yourself from a shared folder.

    If you ever need tips on getting the most out of Dropbox, feel free to reach out. Always happy to help 🤗

    T 😺 (Dropbox Community Manager)

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!