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Forum Discussion

regenerative rebecca's avatar
regenerative rebecca
New member | Level 2
4 months ago

Why am I exceeding my limit if I have zero files on my account?

Hello, I am a BASIC account holder and I continually get emails notifying me that I have exceeded my 2G limit and need to upgrade. However, when I login to my account there are NO files or folders....
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi regenerative rebecca, thanks for joining the Community!

Is it possible that you have a shared folder on your account, or a Dropbox Backup running in the background?

You can see where your quota is being used up from this page on your account.

Hope this helps to clarify matters!

About Storage Space

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