Forum Discussion

marcrickard's avatar
marcrickard
New member | Level 2
7 months ago

Why does my referral show as ineligible?

Hi, I just referred a new user to dropbox, they are new to dropbox and have set-up the account but now my referral is showing as 'Ineligible' - please advise why this is?
Referrals
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey marcrickard​, thanks for reaching out to us and sorry to see you're having an issue.

There are a few reasons why your referral may be marked as "ineligible".

It could mean that your recipient hasn't verified their email address.

It could also mean that they didn't install the Dropbox desktop app on their computer and sign in to their account.

Or it could mean that your recipient is attempting to register with the same computer as you.

Can you check with them and confirm?

Thanks!

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