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rostyslavudovenko's avatar
rostyslavudovenko
New member | Level 2
5 months ago
Solved

Why does my recent Dropbox referral show up as ineligible?

Hi,



I've noticed that the latest referral in my Dropbox account is marked as "Ineligible", but I believe this may be an error. Is there any way to review the referral status and let me know if any additional information is needed from my side?

Thanks

Referrals

5 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi rostyslavudovenko, thanks for contacting us.

    If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same computer as your current computer or network.

    Is this a possibility for that user when they activated that specific referral?

    This will help me to assist further!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    rostyslavudovenko wrote:

    the user activated the referral while connected to the same Wi-Fi network, but using a separate laptop.

    Was that laptop one that has never had Dropbox installed previously, by anyone?

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi rostyslavudovenko​  and welcome to the community. I am glad to see you have gotten your referral working. 

    By the way I’m Theresa, one of the community managers here at Dropbox HQ 👩‍💻. You’ll see me in and out of the forums chatting to our community members. 

    I’d love to know, do you have a favourite Dropbox feature that helps you with your day to day work? 🤓

    Looking forward to hearing more, 

    T 😺(Dropbox Community Manager) 

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