Forum Discussion

marcrickard's avatar
marcrickard
New member | Level 2
7 months ago

Why does my referral show as ineligible?

Hi, I just referred a new user to dropbox, they are new to dropbox and have set-up the account but now my referral is showing as 'Ineligible' - please advise why this is?
Referrals
marcrickard's avatar
marcrickard
New member | Level 2
7 months ago

Hi, thanks for the update.  I set-up the new user myself, who is new to Dropbox, on a laptop that was purchased second-hand.  The email address has been verified I think. There was already an install of Dropbox on the laptop, so I uninstalled and reinstalled, so not sure why this hasn't worked?

Thanks

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi from me as well, marcrickard! Since you mention referring the new user yourself, is there any chance you were both sharing the same IP address/WiFi connection (at the time the Dropbox app was installed and signed in to at least)?

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