Forum Discussion

chadknudson's avatar
chadknudson
New member | Level 2
2 years ago

Why is my quota shows as 2 GB when I have 10 GB in total?

Why am I getting a message that I'm out of storage space when I'm not?  I'm using 6.6gb, but when I go to my account in the lower left it says I'm on a 2gb account.  However, if I look in the upper r...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

The correct quota would be visible on the plan page on your account.

carlitobklyn's avatar
carlitobklyn
Explorer | Level 3
2 years ago

I'm having the same issue. I got an email warning me that my files were going to stop syncing. I click the link and I see this:

https://www.dropbox.com/low-space

 

But I was given extra space from referring people way back when dropbox was launched, so when I log in, I see I have room to spare.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey carlitobklyn, happy April 1st, let's jump right into this! 

     

    Can you check the referral status shown here, and let me know what it reports? 

     

    Keep me posted, and we'll take it from there!

    • carlitobklyn's avatar
      carlitobklyn
      Explorer | Level 3
      2 years ago

      The link you provided doesn't work for me. There's no URL.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sorry to jump in here, carlitobklyn! What if you click here instead?

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