Forum Discussion

Gabrielaa9's avatar
Gabrielaa9
New member | Level 2
2 years ago

Will I lose my account, if I don't upgrade?

Hey I need help with some information. I have the basic free account and I keep getting emails to upgrade or I’ll loose my photos I don’t have my photos synced anymore. But am I going to loose my account?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to the Community, Gabrielaa9!

     

    Even if you don’t upgrade your Dropbox account to a paid plan, you should be able to keep it, along with any files stored on it. 

     

    The only thing that may happen, if you go over-quota, is that you won't be able to add more files to your account and syncing will pause on your linked devices, until you go under-quota once more. 

     

    Hope this helps.