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bachtenor
2 years agoNew member | Level 1
4 files are perpetually syncing on Mac OS, and I can't identify which files
Using Dropbox (version 212.4.5767) on iMac (OS X Ventura). App works fine. But when I pull down the menu from the Dropbox icon in the menu bar, it *always* says "Syncing 4 files"
I have no idea what these files are. I uninstalled and reinstalled the Dropbox app. And still the 4 files are syncing 24/7.
When I "view sync issues" it gives no info.
How can I determine what four files are involved here?
15 Replies
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- Jay2 years ago
Dropbox Community Moderator
Hi bachtenor, thanks for bringing this to our attention.
Could you confirm the number of files that are on your Dropbox account, and how many are in your Dropbox folder?
This will help me to assist further!
- bachtenor2 years agoNew member | Level 1
310,380 items are in my dropbox folder
- Jay2 years ago
Dropbox Community Moderator
Could you try using selective sync to reduce that number to below 300,000 files, as any number above this can negatively affect the performance of the Dropbox desktop application?
- bachtenor2 years agoNew member | Level 1
Wow thank you, I did not know this. I can easily reduce the total file number. Thanks very much for the quick reply. I'll give this a try.
- bachtenor2 years agoNew member | Level 1
I actually removed some archival files from Dropbox altogether, reducing the total Dropbox content to 279,000 files. It re-indexed but it now continues to say "Syncing 4 files"
- bachtenor2 years agoNew member | Level 1
The frustration is that I do not know what four files are involved.
- Walter2 years ago
Dropbox Community Moderator
Hi bachtenor - could you click on the Dropbox icon in your menu bar and then on the 'View sync issues' option?
Do you see anything reported there?
Also, have you tried fixing your hardlinks and permissions since you first noticed this?
- bachtenor2 years agoNew member | Level 1
Yes, I have already clicked View Sync Issues several times. The only option is “personal” and there are no issues
Also I reset hard links and permissions several times. No change.
- Nancy2 years ago
Dropbox Community Moderator
Hope it’s OK if I jump in too, bachtenor. What I want you to try next is to open your local Dropbox folder and see if there are any files that are currently trying to sync in there. Feel free to also send me a screenshot of what you’re seeing.
- bachtenor2 years agoNew member | Level 1
Thank you for your input. I have looked through my Dropbox folder. Keep in mind there are 279,000 files. I have looked for a non-syncing file, and I see nothing out of the ordinary. All the files have the "synced" icon next to the filename in the desktop windows. But I know I have not actually eyeballed every file.
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