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redcoatd's avatar
redcoatd
Explorer | Level 4
3 months ago

A pop-up keeps appearing on my screen telling me my Dropbox account isn't syncing; I can't close it.

So Dropbox suddenly decides to throw up a modal window THAT CANNOT BE CLOSED on my macbook screen to tell me I'm out of space and stopped sync-ing?

Which idiot thought that was a good idea? I literally have to start Activity Monitor with it sitting in the middle of the screen and move AM around so I can force kill it. What better way to piss off your customers?

DROPBOX - PLEASE REMOVE THIS IMMEDIATELY!!!

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14 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey redcoatd - I'm afraid I don't have any news for you on this. Have you tried freeing up some space as Megan suggested? 

  • redcoatd's avatar
    redcoatd
    Explorer | Level 4
    3 months ago

    Megan​

    No! You all need to reverse your terrible decision to release this - how on earth can you justify throwing up a model that you can't dismiss?!!

    If it was my Product/Dev team that released this I would be wanting to know how on earth it was decided this was a good idea and who approved it.

    Please remove it immediately.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey redcoatd! 

    Have you tried to free up some of your account's quota to see if the pop-up remains? You'd need to bring your account below its allocated storage, in order for the message to get removed from the desktop app. 

  • redcoatd's avatar
    redcoatd
    Explorer | Level 4
    3 months ago

    Hi Nancy​ 

    I occurs every time I reboot my machine - it's such a pain I only reboot if I have to.

    Have you all removed it the invasive pop-up yet?

    How did something this bad get released?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey redcoatd, in case you’d like us to look into this further, please provide us with the info Jay asked for above and we can further assist.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Just for clarification, what happens when you click on the 'Free up storage' option on the prompt?

    Is this occurring every time you reboot your machine when the desktop app loads, or are you seeing it on the Dropbox site as well?

  • redcoatd's avatar
    redcoatd
    Explorer | Level 4
    3 months ago

    Nancy​ 

    how on earth could you release such an invasive piece of functionality? As you can see it’s not just me. You should literally fire the PM who dreamt this up and the management who let this get deployed!

    please let us know when the hotfix will be deployed to remove this!!

  • dagugli's avatar
    dagugli
    New member | Level 2
    3 months ago

    I  am not using dropbox.. might be full. But anyway is a pushing add to get more. That also does not allow you to get rid of it but go to the page. Very invasive,

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