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DB_LisaV's avatar
DB_LisaV
Helpful | Level 5
6 months ago

Accessing 2 separate accounts from 1 computer

I have 2 Dropbox accounts (separate emails/logins). One is my original personal account and the other I specifically use only in connection with my business (clients send files to this second account). 

Recently (this year), the Dropbox app disappeared off my computer and access to the files on my original account from my computer (offline) got messed up. That issue was resolved.

When I log in to one account, the content on THAT account should exist there and only there. And the other account should be accessible when logged into that account. And I should be able to switch accounts whenever I need to and not lose access to the offline files that have ALWAYS lived ON my computer with no issue (until the problems that began happening in 2025).

However, the content on my second account (accessed online/web browser only) appears to have been replaced with the content from my original account. And the desktop app looks like my OFFLINE files are unlinking or getting messed up when switching account online (web browers)—no change made to the login on the desktop app.

The logical account access (with separate logins) is not happening.  

What is the Dropbox solution for accessing the content that is supposed to be on the completely separate second account that has its own unique login?

Account Settings
desktop
Setting up the apps

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi there DB_LisaV - sorry to hear you're having issues with this.

    At first, can you please clarify what plan you're on both of your Dropbox accounts and send me a couple of screenshots showing what you described (omitting any personal information) so that we can have a visual too?

    Thank you so much!

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