Actual Desktop app won't open

• Could I have you check on your system tray for the Dropbox icon as below? 

 

• If you’re not seeing that, can you clarify if you're using a workaround to access the Dropbox Preferences? 
• Also, could you specify if you're seeing the sync icons loading normally as you're viewing your Dropbox folder structure on the File Explorer?

Jane,

In the screen shot I sent after un-re-installing DBx,

the Preferences tab doesn't give me the option to

run it in app mode, only the File Explorer mode

like normal since I've been using this for many years.

I DLd the full DBx.exe but haven't installed yet

to see if that fixes it. Will do in a bit. 

that still didn't work, no option to select

Start the app. 

I have exactly the same problem.

Tried to uninstall and reinstall dropbox.

Everything works perfectly fine except from the desktop app.

It will only open in explorer, not in desktop app.

And the layout is still gray, not blue, when I press the dropbox badge on bottom right..why?

 [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]. 

Hey egleh, thanks for checking in with us and for the screenshot!

If you're trying to navigate through the desktop app instead of your File Explorer, you'll have to first check your settings. More specifically:

1. Click the Dropbox icon in your system tray or menu bar. 
2. Go to your profile picture or initials in the upper right corner.
3. Choose Preferences….
4. Click the dropdown next to Open folders in:
5. Select Dropbox desktop app.

Let me know if this helps!

Thank you for the response :)

That is kind of the whole problem for me.
I don't have the option that I can change "what to open folders in:"

What to do?

 [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]. 

Thanks for the screenshot, egleh. 

Could you try clicking on the last option that you have in your General settings (the one that reads to Try the nre Dropbox desktop application)? 

Let me know how it goes!

Hi again :)

I have now tried to click on the "try the new desktop app" and no improvement.

I have also tried to completely delete and reinstall dropbox.

The only difference is thet i now run a newer version. (see screenshots)

 [IMAGE LINKS ARE BROKEN AND CANNOT BE DISPLAYED]. 

Thanks for the screenshots egleh. 

Can we create an email for you, to troubleshoot this device issue the best way possible? 

Thanks!