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ardmara's avatar
ardmara
Helpful | Level 6
4 years ago
Solved

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the ...
desktop
Error Messages
Install
Mac
Setting up the apps
  • Emmet's avatar
    Emmet
    3 years ago

    Hi everyone, 

     

    Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build. 

     

    Regards,

     

    Emmet 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi ardmara, can you try to click the "OK" button, then try to start the desktop app again? Does it still fail to open after that?

ardmara's avatar
ardmara
Helpful | Level 6
4 years ago

yes, I can get it open, but I have to do this every time I open up the computer - open safari, go to my dropbox account, and then it will open on the desktop.

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    4 years ago

    I get this message, but then it opens: 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi ardmara, can you click on the blue hyperlink, and attach the error message to your next response? 

      • ardmara's avatar
        ardmara
        Helpful | Level 6
        4 years ago

        It downloaded as .txt and that would not upload here, so I've copy & pasted into word; that wasn't supported so I tried pdf and that was not supported...

    • NealWiser's avatar
      NealWiser
      New member | Level 2
      4 years ago

      I got the same popup. I was stupid enough to click on the link. At the moment, nothing seems to have happened, but I'm now VERY concerned.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey NealWiser, thanks for the nudge here.

         

        Do you see a Dropbox icon in your menu bar? 

         

        If so, can you please hover over it with your mouse and let us know the sync status and version of the Dropbox application that's currently installed on your computer?

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