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After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net
I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the ...
Hi everyone,
Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build.
Regards,
Emmet
It downloaded as .txt and that would not upload here, so I've copy & pasted into word; that wasn't supported so I tried pdf and that was not supported...
bn.BUILD_KEY: Dropbox
bn.VERSION: 161.4.4923
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 04395d02-4b62-5231-ae6b-4f5472bfb4e3
pid: 572
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hilaryrobinson'
appdata: '/Users/hilaryrobinson/.dropbox/instance2'
real_path='/Users/hilaryrobinson/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
real_path='/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
real_path='/private/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 806, in wrapper
File "dropbox/client/main.pyc", line 6261, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5788, in _init_components_for_account
File "dropbox/client/main.pyc", line 5712, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None
- Walter
Dropbox Community Moderator
Hey ardmara, thanks for providing the whole error you got.
Could you try an advanced reinstall and let us know if this persists?
Sorry, no I can't. I've no clue what/where the terminal app is - can't find anything called the terminal app - and if I could, I don't want to start messing with putting in such instructions. I'll try to get one of our technicians to do it.
I'm also worried about the full report that I posted above. I note that other people put in redacted versions of reports. There is a button on the dropdown that says edit, but it won't allow me to do so. Can you help remove any parts of it that shouldn't be there? Thanks.
- Megan
Hey ardmara, you can click the Launchpad icon in the Dock, type Terminal in the search field, then click Terminal. In the Finder,open the /Applications/Utilities folder, then double-click Terminal.
If you have someone else, and you feel confident that they can follow the steps, absolutely do that.
As for the error message, it's a safe, Dropbox error message to share with us since it's simply stating what could be happening with the app itself. However if you wish, let me know which parts you'd like me to remove from there.
