Forum Discussion

usman4's avatar
usman4
Explorer | Level 3
3 years ago

After uninstalling the app, the drop box icon stays in my file explorer

and this is the error that comes when  i click on it   
desktop
Uninstall
windows
usman4's avatar
usman4
Explorer | Level 3
3 years ago

no i have tried these steps twice and they dont remove the icon

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try installing the app, and not sign into any account or set it up, and then try uninstalling it again?

  • usman4's avatar
    usman4
    Explorer | Level 3
    3 years ago

    okay imma do tht and update

     

    • usman4's avatar
      usman4
      Explorer | Level 3
      3 years ago

      okay so i did that and it removed it for a day. it reappeared again today

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey there usman4, sorry to jump in here, but could you clarify if you had installed the desktop app with admin privileges in the first place?

         

        Are you still getting the same error after rebooting your computer? 

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