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consettprint's avatar
consettprint
Helpful | Level 7
1 month ago
Solved

All Dropbox Finder sync icons disappeared after updating to macOS Tahoe 26.2.

After updating my Mac to macOS Tahoe 26.2 all Dropbox Finder sync and status icons disappeared completely. I no longer see any green ticks blue syncing arrows or cloud icons on files or folders insid...
desktop
Mac
sync
  • consettprint's avatar
    consettprint
    1 month ago

    Just wanted to update everyone because this has fixed it for me after days of trying everything else.

    This turns out to be a conflict with the Adobe Creative Cloud File Provider extension not macOS itself and not Dropbox legacy vs File Provider. What worked for me (found by Juhn​  huge credit to them):

    1. Open System Settings
    2. Go to General 
    3. Open Login Items & Extensions
    4. Scroll down to Extensions
    5. Click By App
    6. Find Creative Cloud
    7. Turn OFF “File Provider” for Creative Cloud

    The moment I turned this off all Dropbox Finder sync icons came back immediately (green ticks, blue syncing arrows, cloud icons, folder badges...everything).

    I’ve added screenshots below to show exactly where this is.

    Important note I use Creative Cloud heavily for my work so I haven’t yet tested what long term impact this has on Adobe syncing. For me this is a temporary workaround but it immediately restores Dropbox’s per file sync visibility which is critical when working with multiple people and hundreds of files a day. Hopefully Dropbox and Adobe can resolve this conflict properly  but for now this is the only fix that’s worked for me. Massive thanks again to Juhn​  for spotting this!

     

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi consettprint​, and thanks for joining our forum. 

When saying that you checked the Dropbox app’s permissions, did you follow these steps perhaps?

-Click on the Dropbox icon from your Desktop and quit the application
-Open your Activity Monitor from your Mac Utilities folder
-Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the Finder

If yes and that didn’t make a difference, I’d like you to perform an advanced reinstall next. 

Let me know how it goes.

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