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All Dropbox Finder sync icons disappeared after updating to macOS Tahoe 26.2.
After updating my Mac to macOS Tahoe 26.2 all Dropbox Finder sync and status icons disappeared completely. I no longer see any green ticks blue syncing arrows or cloud icons on files or folders insid...
Just wanted to update everyone because this has fixed it for me after days of trying everything else.
This turns out to be a conflict with the Adobe Creative Cloud File Provider extension not macOS itself and not Dropbox legacy vs File Provider. What worked for me (found by Juhn huge credit to them):
- Open System Settings
- Go to General
- Open Login Items & Extensions
- Scroll down to Extensions
- Click By App
- Find Creative Cloud
- Turn OFF “File Provider” for Creative Cloud
The moment I turned this off all Dropbox Finder sync icons came back immediately (green ticks, blue syncing arrows, cloud icons, folder badges...everything).
I’ve added screenshots below to show exactly where this is.
Important note I use Creative Cloud heavily for my work so I haven’t yet tested what long term impact this has on Adobe syncing. For me this is a temporary workaround but it immediately restores Dropbox’s per file sync visibility which is critical when working with multiple people and hundreds of files a day. Hopefully Dropbox and Adobe can resolve this conflict properly but for now this is the only fix that’s worked for me. Massive thanks again to Juhn for spotting this!
That’s really helpful Med54 thank you. That timing lines up exactly with what I’m seeing too. In my case the Tahoe update happened at the same time so I suspect Dropbox updated in the background too and I just didn’t notice it which makes it look like an OS issue when it’s probably the Dropbox update that coincided with it. What you’ve described with the cache clean bringing the icons back temporarily and then losing them again on restart really does sound like something isn’t reregistering properly on the Dropbox side anymore possibly a preference or cache that gets rebuilt incorrectly each time. The fact that it’s now happening on both Tahoe and Sonoma points away from macOS itself and more toward a regression in 240.4.8609 especially since the redesigned menu appeared at the same time. I really hope this gets fixed soon because it’s genuinely difficult to work without the sync icons. I have multiple people using the same Dropbox folders and hundreds of files going in every day and without the Finder icons it’s really hard to tell which files I’ve created or updated for my part of the job versus what’s just arrived from someone else. Thanks again it’s reassuring (in a frustrating way) to know it’s not just one machine or one setup.
Frustrating, yes. Everything else seems to be functioning normally. It appears that files that I and others in our organization are adding, deleting, moving, or updating are syncing. But like you and your organization, I have hundreds of files/folders that I often need to be able to switch between Make Available Offline and Make Online-Only, and without the presence of the icons, that status is not apparent, which is the whole point of the icons.
Med54 thanks for explaining yes exactly this. Everything appears to be syncing but without the icons there’s no way to visually confirm offline vs online only status which defeats the whole purpose when you’re actively managing large working folders. Just to add another point I’ve just spoken to someone else in our company who’s on macOS Sonoma 14.5 and the exact same thing has happened to her Dropbox tool. What’s strange is that hers seemed to stop showing icons at the same time mine did right after I updated even though she didn’t update her OS at that point. She is connected to my Dropbox account. Out of curiosity is your wife’s Mac connected to the same Dropbox account or is it a completely separate one? Sorry for all the questions I’m just trying to understand whether this is tied to a specific Dropbox app update rolling out across linked devices or something account level that’s being triggered because at the moment it’s a complete nightmare for work.
