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All Dropbox Finder sync icons disappeared after updating to macOS Tahoe 26.2.
After updating my Mac to macOS Tahoe 26.2 all Dropbox Finder sync and status icons disappeared completely. I no longer see any green ticks blue syncing arrows or cloud icons on files or folders insid...
Just wanted to update everyone because this has fixed it for me after days of trying everything else.
This turns out to be a conflict with the Adobe Creative Cloud File Provider extension not macOS itself and not Dropbox legacy vs File Provider. What worked for me (found by Juhn huge credit to them):
- Open System Settings
- Go to General
- Open Login Items & Extensions
- Scroll down to Extensions
- Click By App
- Find Creative Cloud
- Turn OFF “File Provider” for Creative Cloud
The moment I turned this off all Dropbox Finder sync icons came back immediately (green ticks, blue syncing arrows, cloud icons, folder badges...everything).
I’ve added screenshots below to show exactly where this is.
Important note I use Creative Cloud heavily for my work so I haven’t yet tested what long term impact this has on Adobe syncing. For me this is a temporary workaround but it immediately restores Dropbox’s per file sync visibility which is critical when working with multiple people and hundreds of files a day. Hopefully Dropbox and Adobe can resolve this conflict properly but for now this is the only fix that’s worked for me. Massive thanks again to Juhn for spotting this!
Hi everyone.
I'm experiencing the EXACT same issues as everyone else on this thread. This week I had to do a complete Music Studio upgrade for a film composer who was installing a new Mac Studio M4 as the main hub of their studio.
After installing OSX Tahoe and getting the latest updates the first thing I did was install Dropbox as my client works with multiple collaborators.....globally. They have a 3TB limit and had provided me with a 4TB external drive so I could move Dropbox onto it. Heres the steps I took.
- Installed the latest version of Dropbox
- Synced ALL folders to the Mac Studio HD - Online only! NOTE at this stage there were no Cloud icons
- Tried to Move the Dropbox folder to an External Disk, at this point there was no option to move the folder because of the NEW File Provider.
- Quit Dropbox, re-opened it, relinked and went to the advanced settings and turned off File Provider.
- Moved Dropbox to the External Disk. Move was successful and the "Your files are up to date" was on the bottom of the dropdown menu on the DB icon in the task bar.
- After moving Dropbox to the external disk there were still no icons, no dropdown options (View on Dropbox.com, Make available offline, Manage folder access, File info etc.)
- Went onto the DB app and added a TEST folder to see if it was Syncing. Test folder appeared on the Desktop version.
So at this stage the DB is syncing but there is no option or way to make any file offline.
So I'm presuming the issue seems to be with OSX Tahoe and this new File Provider update.....which IMO is just ridiculous and pointless.
Also it was somewhat embarrassing whilst doing this in front of a client in the first hour of being there.
Please advise
Lordfader welcome to the club although I wish it was under better circumstances. Thanks for sending over your issue too. What you’ve described matches exactly what the rest of us are seeing which makes it impossible to manage online only vs offline files properly. The fact that syncing works, files appear on other machines but there are no cloud /tick icons and no context menu options, really points to something breaking at the Finder integration layer rather than a basic sync issue. And you’re not alone we’re seeing this across multiple Macs, multiple macOS versions (Tahoe and Sonoma), internal drives and external drives and across different Dropbox accounts. It must have veen awkward in front of a client especially when Dropbox is meant to be a core collaboration tool. Several of us rely on those icons daily to avoid mistakes when hundreds of files are changing constantly. Hopefully Dropbox staff can see from this thread now that this isn’t an isolated setup issue and needs looking at as a wider regression, particularly around legacy sync/File Provider behaviour.
