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All Dropbox Finder sync icons disappeared after updating to macOS Tahoe 26.2.
After updating my Mac to macOS Tahoe 26.2 all Dropbox Finder sync and status icons disappeared completely. I no longer see any green ticks blue syncing arrows or cloud icons on files or folders insid...
Just wanted to update everyone because this has fixed it for me after days of trying everything else.
This turns out to be a conflict with the Adobe Creative Cloud File Provider extension not macOS itself and not Dropbox legacy vs File Provider. What worked for me (found by Juhnâ huge credit to them):
- Open System Settings
- Go to General
- Open Login Items & Extensions
- Scroll down to Extensions
- Click By App
- Find Creative Cloud
- Turn OFF âFile Providerâ for Creative Cloud
The moment I turned this off all Dropbox Finder sync icons came back immediately (green ticks, blue syncing arrows, cloud icons, folder badges...everything).
Iâve added screenshots below to show exactly where this is.
Important note I use Creative Cloud heavily for my work so I havenât yet tested what long term impact this has on Adobe syncing. For me this is a temporary workaround but it immediately restores Dropboxâs per file sync visibility which is critical when working with multiple people and hundreds of files a day. Hopefully Dropbox and Adobe can resolve this conflict properly but for now this is the only fix thatâs worked for me. Massive thanks again to Juhnâ for spotting this!
consettprint - in regards to your question about my wife's Mac - she is only signed in to her and my shared personal Dropbox account which we sync across on our own personal computers, iPhones, iPad. And I mistakenly said early she is running Sonoma, but in fact she's running Sequoia. The icons have disappeared in her Finder, windows, too. My work computer is signed into a Dropbox business account that has over 10TB of data shared across dozens of users. At least one other person that I know of on this account is experiencing this issue (running Sequoia 15.7.3). Apparently we're not using File Provider at this time, and I don't really understand what that is or if it's necessary. This is what I see in Dropbox's Preferences > Sync sidebar window.
Med54 thanks for clarifying. The fact that this is now showing up on Sequoia as well as Tahoe and Sonoma pretty much confirms this isnât an OS specific issue at all. It really does point to the recent Dropbox desktop update for macOS. My work setup is very similar to yours weâre also on a large Dropbox Business account (10tb shared across lots of users) with most files set to online only locally. Like you I donât appear to be using File Provider and Iâm not even sure whether I was before the update. I assume Iâm on legacy sync now because Dropbox wonât let me upgrade to File Provider likely due to the file count (weâre well over the 500,000 limit). Whatâs confusing and frustrating is that Dropboxâs own documentation suggests that Finder icons should still appear on both legacy sync and File Provider so it shouldnât matter which sync engine weâre on. Yet here we all are, syncing working fine, context menus present but no visual status indicators at all. Hopefully as more people confirm this across different macOS versions and both personal and business accounts it becomes clear this is a wider issue and gets proper attention from Dropbox. At the moment itâs making a normal work day far harder than it needs to be.
