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consettprint's avatar
consettprint
Helpful | Level 7
1 month ago
Solved

All Dropbox Finder sync icons disappeared after updating to macOS Tahoe 26.2.

After updating my Mac to macOS Tahoe 26.2 all Dropbox Finder sync and status icons disappeared completely. I no longer see any green ticks blue syncing arrows or cloud icons on files or folders insid...
desktop
Mac
sync
  • consettprint's avatar
    consettprint
    1 month ago

    Just wanted to update everyone because this has fixed it for me after days of trying everything else.

    This turns out to be a conflict with the Adobe Creative Cloud File Provider extension not macOS itself and not Dropbox legacy vs File Provider. What worked for me (found by Juhn​  huge credit to them):

    1. Open System Settings
    2. Go to General 
    3. Open Login Items & Extensions
    4. Scroll down to Extensions
    5. Click By App
    6. Find Creative Cloud
    7. Turn OFF “File Provider” for Creative Cloud

    The moment I turned this off all Dropbox Finder sync icons came back immediately (green ticks, blue syncing arrows, cloud icons, folder badges...everything).

    I’ve added screenshots below to show exactly where this is.

    Important note I use Creative Cloud heavily for my work so I haven’t yet tested what long term impact this has on Adobe syncing. For me this is a temporary workaround but it immediately restores Dropbox’s per file sync visibility which is critical when working with multiple people and hundreds of files a day. Hopefully Dropbox and Adobe can resolve this conflict properly  but for now this is the only fix that’s worked for me. Massive thanks again to Juhn​  for spotting this!

     

sfacarter's avatar
sfacarter
New member | Level 2
29 days ago

I too am having the same issues, but most specifically, I use alias folders of interior Dropbox folders on my desktop, and they will randomly, but very often, have the folder icon disappear, only to comeback if I force Relaunch Finder. Sometimes it's every alias folder, sometimes it's only a select few. It's never consistent.

I've also tried to "Solved" comment, since I use Creative Cloud, but it did not solve it for me.

As far as I know, this started happening after the recent Dropbox update, but very well could have been after the recent Tahoe update. I'm on Dropbox v241.4.4853 and macOS Tahoe 26.2.

It doesn't prevent me from using anything, but boy is it annoying to look at!! Thanks!

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