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Forum Discussion

Ivan Llanas's avatar
Ivan Llanas
Explorer | Level 4
8 months ago
Solved

Apache can't open files in Dropbox anymore

Hi, I am using an Apache 2.4.41 server which DOCSROOT directory is in a Dropbox drive. It's been always working fine until 2025-05-01, when my Dropbox client asked me for an update. I consent and im...
desktop
Error Messages
  • alexned's avatar
    alexned
    7 months ago

    Ivan Llanas​ Lung101​  we are aware of the issue, and believe it's a PHP incompatibility with the latest Dropbox update. To remediate your issue, you could follow the opt out instructions found here: https://help.dropbox.com/installs/dropbox-for-windows

richardsyuk's avatar
richardsyuk
Explorer | Level 3
6 months ago

I have just upgraded dropbox to 226.4.5094 and a number of my PHP scripts no longer work.

getcwd() works.

file_exists() , file_get_contents(), etc stopped working.

I initially thought because files not available offline but i think all the files available offline and still experiencing the issue

I am using very old version of PHP, i.e. 5.5.12, on Windows 10 build 19045.5965

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey richardsyuk - sorry to hear about this.

Can you maybe send us a screenshot of the exact error(s) you're getting and one of the Dropbox desktop app's exact status as shown in your system tray? 

  • richardsyuk's avatar
    richardsyuk
    Explorer | Level 3
    6 months ago

    The parent folder in windows explorer suggests it is synchronising. The sub folders and files i am trying to access all appear to be in the available offline status. I have paused and unpaused synchronising many times to try and get the parent directory icon status to change without success. Rebooted many times also. Getting other folders and files to be in available offline status was a challenge. The upgrade has been anything but seemless.

    The icon in the system tray shows synchronsed.

    The php script is just returning false or when using file_exists or file_get_contents().

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey richardsyuk, feel free to check out our team’s reply here, if you haven’t already.

      • richardsyuk's avatar
        richardsyuk
        Explorer | Level 3
        5 months ago

        Has a proper fix been released yet rather than a workaround?

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