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Nottah's avatar
Nottah
New member | Level 2
1 month ago

App on phone has files, but app on laptop has only recent files

Application Affected (Dropbox app phone and laptop.) Device (iphone 16e, ASUS Sonic master and ACER TravelMate.) Operating System/Browser (if using the web) (Windows 11, ) Dropbox App Version (...
Account Settings
desktop
Mobile
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey Nottah, welcome to our Community! 

Just to clarify and make sure we're on the same page here: are we talking about two different accounts, under different email addresses? It isn't clear if we're talking about the same account, or two different ones but based on everything you described it sounds like you're using separate ones.

Here is an article that'll help you identify which email address you use on your desktop and mobile app.

Provided that you use two Dropbox accounts you can always use the steps here, in order to log out of the app, and sign in using the correct account. 

Keep me posted on the results! 

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