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Apple Silicon (M1) Desktop Sync Compatibility
Please can you upgrade the Dropbox app so that it works natively on Apple Silicon Macs (M1) without Rosetta.
Rosetta is not an option as it annihilates the battery.
This may be a duplicat...
Hi all,
Native Apple silicon support is now fully available. All users with Apple silicon devices will receive the native version of Dropbox automatically. If you would like to update your device manually, you can do so by clicking on the latest Stable Build and downloading the Offline Installer (Apple Silicon) file. For more information, visit the Dropbox Help Center.If you need assistance with anything else, please feel free to create a new thread and our community team will be happy to assist.
jekratz Hm, looking at your Activity Monitor output, I believe you were simply upgraded to an Apple Silicon version of the classic Dropbox app that still uses the now deprecated MacOS file extensions — the M1 MacBook Air that I have in my office was upgraded automatically to that version as well a couple months ago. These file extensions are not going to be supported in future versions of MacOS. The version that is still in beta uses the MacOS FileProvider extension that Apple is requiring Dropbox, OneDrive, and other sync services to use in future versions of MacOS instead of the deprecated extensions. This is the only version that will be supported longterm.
Yes that was the last release version, yet still a native Apple Silicon release. The one you are referring to I assume is the beta which I will not install.
But that release only came out a couple weeks back. Prior it was beta (which I was also messing with and had too many issues so went back to Intel until they officially released it).
jekratz and jlaguna My English is not so good. But I try to understand what you are telling me.
I have version 142.4.4197. I will sent you another picture. You can see under Dutch word 'versie' = version. And you can see under Dutch word 'soort' which means: kind. You see it is telling: App (intel).
4 different people of support Dropbox are telling me that this version is running with Rosetta. It is not the M1 version, because otherwise it would tell me not intel but M1.
Please read this conversation. The Dropbox support was making a mistake. He thought I had the M1 version, but then he is correcting this. See the red line in the text. So I don't think this version is the M1 version.
( 15:34:00 ) Visitor: You can see on the pictures which version he has on his laptop. This is the latets version. I need to know: is this the M1 version without Rosetta? I don't think so, because the information is telling met Intel.
( 15:34:37 ) Visitor: Which number will be the Stable M1 version?
( 15:35:18 ) Tony: Thank you for the screenshots. Please give me a minute as I am consulting my resources
( 15:35:25 ) Visitor: Thanks
( 15:38:53 ) Tony: Thank you for your patience. This is definitely a stable version
( 15:39:10 ) Tony: May I ask, are you currently running Rosetta on your device?
( 15:39:26 ) Visitor: How can I check this?
( 15:40:18 ) Tony: Open a new Finder window and click the "Applications" option on the left-hand side of the window.
Locate and open the "Utilities" folder.
Double-click the "Activity Monitor" application.
View the open processes on your Macbook in the "Process Name" column.
( 15:41:52 ) Visitor: I have to check this on the laptop of my husband, but he is now in a Zoom call.
( 15:42:17 ) Tony: No worries, we can continue over email at your earliest convenience 🙂
( 15:43:31 ) Visitor: With search I can find Activity Monitor. There I have to look for Rosetta. Please tell me what the next step is. Why are we doing that step?
( 15:43:42 ) Tony: To view whether Rosetta is running on your device
( 15:43:57 ) Tony: May I ask, is Rosetta listed in the open processed of your activity monitor?
( 15:45:34 ) Visitor: I will look when my husbands has finished his Zoom call. If he is running Rosetta, what is the next step? If he is not running Rosetta, what then is the next step?
( 15:47:12 ) Visitor: You tell me this is definitly stable version. Is this the stable M1 version? Or is it possible this is the stable version with Rosetta? Because the laptop is telling: intel.
( 15:47:40 ) Tony: If both Dropbox and Rosetta are running, please try closing Rosetta and see if Dropbox functions properly. If it does, then the Dropbox build is a stable one without Rosetta. If you close Rosetta and Dropbox stops running, please let me know by replying to my after chat email. If Dropbox is running but Rosetta does not appear in the Activity Monitor, then Dropbox is on a stable M1 build without Rosetta
( 15:50:54 ) Tony: Are we still connected?
( 15:51:18 ) Visitor: So, if Rosetta does not appear in the Activity Monitor and Dropbox is running, then is stable M1 build without Rosetta. If this is true: why will Apple tell that the app is intel? And if Rosetta is running, I have to close it. How will I do this? Will I get problems to start Dropbox again?
( 15:51:28 ) Visitor: It is the work laptop of my husband.
( 15:54:14 ) Tony: If both Rosetta and Dropbox are running, please try closing Rosetta. If this creates an issue with Dropbox (it shouldn't) please try quitting and re launching both Dropbox and Rosetta and see if Dropbox works normally
( 15:54:24 ) Tony: May I ask, do you have the activity monitor open?
( 15:54:52 ) Visitor: I have activity monitor open in my own laptop. Not my husband
( 15:55:35 ) Visitor: I really don't know how to relaunch Rosetta again.
( 15:55:42 ) Tony: No worries, please try that as soon as your husband is available, and let me know how this goes, so we can continue troubleshooting over email. Alternatively, you can chat back in with us and a Dropbox agent will be more than happy to assist 🙂
( 15:56:52 ) Visitor: Please tell me: Apple (see my picture) is telling it is Intel
( 15:57:02 ) Visitor: How can this be M1 version?
( 15:57:07 ) Tony: I'm really sorry for the confusion. It appears that the version you are running is a stable version that is being made compatible with Rosetta
( 15:57:25 ) Visitor: Oke. Now it is clear for me.
( 15:57:43 ) Tony: Really sorry for the incorrect steps
( 15:57:52 ) Visitor: No problem.
( 15:58:03 ) Tony: As soon as the M1 version is available, the soort should say apple (M1)
( 15:58:04 ) Visitor: Very good you tell me this.jekratz Right, I had signed up for early releases so got a beta of the Apple Silicon classic version a couple months ago. Dropbox automatically downgraded me to an Intel build of the FileProvider beta; maybe because I was kvetching so much about all the problems with the Apple Silicon version...?. I have to say it's running just fine, though; not at all resource intensive.
