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VeganD's avatar
VeganD
Explorer | Level 3
3 years ago

Backup error "Make sure Dropbox and your documents folder are in the default location and try again"

I’m trying to set up my computer to back up to Dropbox, but it won’t back up my documents because it says “Make sure Dropbox and your documents folder are in the default location and try again.” ...
desktop
Dropbox Backup
Error Messages
Setting up the apps
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey VeganD, thanks for bringing this to our attention.

 

Can you let us know what is the location of the Dropbox folder at the moment?

 

You can see that in the 'sync' tab of the Dropbox preferences.

 

Also, what's the location of the Documents folder? Is it currently in the C drive?

 

Let me know and we'll go from there.

VeganD's avatar
VeganD
Explorer | Level 3
3 years ago

Hi! Yes, it is in the C drive. It is in c:\users\vegan\dropbox 

Thank you!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi VeganD, just to confirm again, where is the Documents folder currently located on your computer? 

     

    You can find out by right clicking the folder and choosing Properties.

    • VeganD's avatar
      VeganD
      Explorer | Level 3
      3 years ago

      The documents folder is in d:\Documents

      Is that the problem? I need to move it into my C drive?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        VeganD wrote:

        The documents folder is in d:\Documents

        Is that the problem? I need to move it into my C drive?

        Yes. It needs to be in the default location, which would be C:\Users\Vegan\Documents. Once you enable the backup option for this folder, Dropbox will move it to C:\Users\Vegan\Dropbox\PC\Documents.

         

        You can't just drag the Documents folder to the original location. You need to move it using the option in Windows.

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