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Forum Discussion
backup registry keys / orphan setting
Hello — any help on this would be greatly appreciated
I was having a problem with the “backup” option — when I plug in a usb drive — I was not getting the prompt to back it up.
So started a chat session with support. In hindsight it now seems that number of solutions suggested for the most part was trial-and-error, except for the last one, which was to unlink my laptop (device) from my account at dropbox.com and then to sign back in to my account on the laptop. It worked, but there was a side-effect with consequences – The re-connection was if this was a new install
1) the “selective sync” settings were lost – which can be easily fix
2) the “backup option” for documents, desktop and downloads was removed, thus leaving registry keys pointing to a folder in the dropbox directory, but that folder was not tagged as “backups”
What I would appreciate if anyone knows exactly what registry keys are update by the backup option so that it would be possible to revert those keys back to “pre backup” state. Once that information is known I can move the folders documents, desktop and downloads to the pre-backup location
7 Replies
- Walter
Dropbox Staff
Hey Frank P E., sorry to hear you're having issues with this.
Since you've already contacted our support team about this, could you please let us know your ticket ID in order to look it up in our system?
As for resetting your computer's Documents, Downloads and Desktop folders, you could try doing it via the app's preferences.
When on the Account tab, hold alt+H (for Windows) or space (for Macs) and click on the 'Reset OS folders locations' button that comes up and 'Apply'.
Keep me posted anyhow, Frank.
Hi --- thanks for that info
the issue is in Ticket #21619231
will "reset OS folder location" prompt me for the current location of documents, desktop and download folders and
know delete the link in %userprofile% for each of these folders then move and/or copy the data from the current location
to %userprofile%
Is there any doc on this --- I need to know how it works --- thanks again
- Jay
Hi Frank P E., currently, there isn't any info other than resetting the folder locations would move the system folders (Desktop, Documents, Downloads) back from the Dropbox folder into the default locations for your machine.
Given that you've mentioned there are issues with the registry, and that I'm not certain how resetting the folder locations would amend it, I'd recommend staying in contact with the support team via email. From the ticket you provided, I can see you're in contact with a specialist team, who would be better placed to assist you on this matter.
"Currently, there isn't any info other than resetting the folder locations would move the system folders (Desktop, Documents, Downloads) back from the Dropbox folder into the default locations for your machine"
Thanks for the info --- since now the win10 dropbox app "forgot" that is did the "backup" how would one reset what the app did in the past to the system default location?
