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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
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I have a couple of Enterprise Macs running Sierra 10.12.3, and I am unable to setup the Desktop app on them. On both I receive a Blank White screen after launching the application from the Applications Folder. I am currenty trying to install version 19.4.13. I thought the issue was the Mobile Device Management software we use, Airwatch, was the issue. After removing Airwatch however, the issue persists. Any help would be greatly appreciated.
- Zed
Dropbox Staff
Hello Servontius,
Please try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.
If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Once you do, please let us know here with the ticket ID so that we can help.
Thank you! Actually, yes (as of today). Looks like beta build 21.3.18 works properly over a remote desktop connection.
NOTE: you will need a 32-bit colormap to make it work. When I try to connect with a 24-bit colormap, it drops to 16-bit, and then I get the same blank sign-on window. With a 32-bit colormap ("-a 32" if you're using the Linux rdesktop client), the sign-on window looks as I would expect with visible data entry fields.
You can find the download here:
https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-21-3-18/m-p/208009#M3718
- Zed
Hello jperkins
In general we advise installing the latest stable version on your machine - using the Beta may lead to issues since they are experimental versions of the app.
Regarding the issue, I would recommend to first try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.
If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Once you do, please let us know here with the ticket ID so that we can help.
Thank you! - I understand the latest stable build is always recommended. If the stable build had worked for my situation, this thread would have never happened.
The 21.3.18 beta client does seem to provide a usable sign-in interface when connecting via a remote desktop connection. The current stable client (as of this writing) is incapable of this. - Mark
Super User II
Not sure if it will work, but, another thread has just said turning off Windows Firewall fixed it. Possibly worth a try? Tried that before contacting Dropbox support (who were helpful after my ticket was closed and reopened). Wasn't enough to make the "stable" client work properly over remote desktop connection. It would work fine if the user were logged in at the console of the computer in question without any firewall tweaks...I would expect firewall issues to break the client no matter where the client was run.
I get the same. I'm using Windows 7. Installation seems to go OK then get a "Set Up Dropbox" screen pop. Screen then gets 2 columns of numbers - possibly files sizes- then sticks.
- MarkAnd have you done whats been suggested?
