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Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
I'm having the same issues. Dropbox was working for the last number of years without issue. Now causes my Win 7 laptop to crash after booting. Dissabling Dropbox on startup prevents the crashing. If I try and sync after startup it crashes also.
Any help??
Jane
Dropbox Staff
Dropbox StaffHi Jane, The current installed version is 83.4.152, I did not update it. It updated automattically.
I tried downloading a new version from my online dashboard but once the installation completed the laptop crashed again.
Same issue, only on my corporate laptop, works fine on personal laptop.
@Jane Is there any update on a resolution to this issue at all?
Having the same issue on my Corporate laptop.
laptop reliably crashes as soon as dropbox connects.
only found out because other people in the organisation were having the same issues.Originally I downloaded the latest version of Dropbox off the website.
Then after finding this thread I downloaded the reccomended "stable" version (83.4.152) but still has the same issues.
Powershell tells me I am running windows version 10.0.17763Edit:
Reading the other thread, looks like there is a high correlation with this issue and coprorate notebooks
(I have a HP Elitebook)Peresonally I am running Mcafee antivirus which cannot be uninstalled or disabled.
I get a combination of KERNEL_MODE_HEAP_CORRUPTION
and PAGE_FAULT_IN_NON_PAGED_AREA errorsKeen for an update on this as dropbox is currently unusable
I'm having the same issue as well on a corporate computer. It will blue screen every single time.
- Jane
I should be able to provide some details.
Feel free to create a ticket on my behalf and I will attempt to help out
- Same here - please open a ticket and I will try to help.
Hi Jane, I havent received any emails regarding a support ticket,
Is there a particular process I need to go through, or will an email arrive to my associated email for my dropbox?- Jane
- I'm ok with opening a separate ticket as well.
It happened to me again today.
I have left very detailed information on steps that lead up to the problem in the ticket.
In my case it was when another user created a file in a folder I shared with them, and they deleted it but it kept coming back.
The file did not come back if I 'paused' dropbox on my corporate laptop, but unpausing it made the file come back and 'blue screen of death' - now my computer crashes every time dropbox starts and connects to the internet - if I put the laptop in flight mode it does not crash, but only when dropbox connects to the network.
Hope this gives some clues.
The ticket you opened seems to be deleted - the link in the original email no longer works...
- Jane
- Can you please let me know once there is a fix for this? Iām having the same problem.
I meet the same issue from last week 2019-11-23, I have updated my dropbox with latest version 85.4.155, my PC is win10 enterprice.
When I start dropbox manually, 90% rate will meet BSOD (bad pool caller).
Any progress
- Jane
Hi, Jane.
Yes, this BSOD (bad pool caller) issue only exist on my win10 working machine, which is a thinkpad T480S laptop. There is a symantec enterprise antivirus installed. I can not disable/unistall this antivirus. It is controlled by our company. I tried to kill these process from "windows task manager", then they restart automatically. The antivirus software information:
Symantec management Agent version 8.1
Altiris Application metering Agent 8.1.5636
Altiris Client Task agent 8.1.6049
Altiris Inventory Agent 8.1.6101
Inventory Rule Agent 8.1.6049- Jane
Thanks, Jane. I also received the BAD_POOL_CALLER message on the blue screen.
Mine is also a work laptop, it's a lenovo X-1.
It is running:
Windows 10 Enterprise 2016 LTSB
Version 1607
OS Build 14393.3326
I get the blue screen as soon as Dropbox starts to sync. My IT department uninstalled dropbox and now the computer works fine. They've said they've seen this issue a number of times, and it started about a month or so ago (they think Dropbox must have pushed out a new release then). Before then, I had no issues with dropbox installed on this laptop (and neither did anyone else at work).
Thanks in advance.
Hi Jane - I'm having this issue on my corporate laptop too. They even gave me a different laoptop and I had the same issue. It runs with no problem on my personal laptop. The various errors I have received are:
BAD POOL CALLER
KERNEL_MODE HEAP CORRUPTION
PAGE FAULT IN NONPAGED AREA
Hopefully you've found some resolution for the others - like them, I don't think I can change our corporate anytivirus settings. Thanks!
Cynthia
- Jane
