Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Thayer & Duckuser, thanks for the nudge! 
 
Just as a point of reference, I’m also following this thread, where some of your fellow Community members have reported that they got a similar discrepancy fixed upon re-installing the latest desktop app using the Offline installer→ (Stable Build 83.4.152). 
 
Can you confirm that you’ve been working on this version, or update to see if this gets the issue sorted for you? 
 
If you’ve already tried that, could you let me know here, as we’ll need to further troubleshoot through ticket? 
 
Thanks again & I’ll be awaiting your next update! 
Duckuser's avatar
Duckuser
Explorer | Level 4
7 years ago

Hi Jane, The current installed version is 83.4.152, I did not update it. It updated automattically. 

I tried downloading a new version from my online dashboard but once the installation completed the laptop crashed again. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for pinging me back here Duckuser; I’ve just sent you a brief email, in order to investigate what's the culprit based on the info we can see on our tools. 

    Please have a look at your inbox whenever you have some spare time! 

  • sncooper_work's avatar
    sncooper_work
    Explorer | Level 4
    7 years ago

    Same issue, only on my corporate laptop, works fine on personal laptop.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!