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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

PeterDBU's avatar
PeterDBU
Explorer | Level 4
7 years ago

Hi Jane, I havent received any emails regarding a support ticket,

Is there a particular process I need to go through, or will an email arrive to my associated email for my dropbox?

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey again PeterDBU & sncooper, thanks for confirming! 
 
I’ve created a ticket on our system on your behalf. Can you have a look at the inbox connected to your Community profile whenever you have a minute? 
 
I look forward to hearing back from you there! 

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