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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

ywllyht's avatar
ywllyht
Explorer | Level 3
7 years ago

I meet the same issue from last week 2019-11-23, I have updated my dropbox with latest version 85.4.155, my PC is win10 enterprice.

When I start dropbox manually,  90% rate will meet BSOD (bad pool caller).

Any progress

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Susanre & ywllyht, thanks for highlighting! 
 
I’ll definitely make sure to update the thread on progress as soon as I have more news. 
 
If it’s not too much to ask for now, can you specify if you’re hitting this error message on a work/corporate device. Have you tried disabling your Antivirus to see if this fixes the issue?
 
I’ll be awaiting your next message with your findings! 
  • ywllyht's avatar
    ywllyht
    Explorer | Level 3
    7 years ago

    Hi, Jane.

    Yes, this BSOD (bad pool caller) issue only exist on my win10 working machine, which is a thinkpad T480S laptop. There is a symantec enterprise antivirus installed.  I can not disable/unistall this antivirus.  It is controlled by our company.  I tried to kill these process from "windows task manager", then they restart automatically.  The antivirus software information:

    Symantec management Agent version 8.1
    Altiris Application metering Agent 8.1.5636
    Altiris Client Task agent 8.1.6049
    Altiris Inventory Agent 8.1.6101
    Inventory Rule Agent 8.1.6049

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for pinging me back here with all these extra details ywllyht! 
     
    I’ve just sent you a brief message, as it would be more efficient to continue working on that through our support system from this point on. Please have a look at your inbox when you have some spare time & we’ll take it from there. 
     
    Thanks again for keeping in touch!
  • Susanre's avatar
    Susanre
    Helpful | Level 5
    7 years ago

    Thanks, Jane.  I also received the BAD_POOL_CALLER message on the blue screen.

    Mine is also a work laptop, it's a lenovo X-1. 

    It is running:

    Windows 10 Enterprise 2016 LTSB

    Version 1607

    OS Build 14393.3326

    I get the blue screen as soon as Dropbox starts to sync.  My IT department uninstalled dropbox and now the computer works fine.  They've said they've seen this issue a number of times, and it started about a month or so ago (they think Dropbox must have pushed out a new release then).  Before then, I had no issues with dropbox installed on this laptop (and neither did anyone else at work).

    Thanks in advance.

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