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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there AmbrusFernas, thanks for reaching out to us here!

I've merged your post here as it seems that you're having the same issue as described by others.

To have a better look into this I've reached out to you both, Susanre and AmbrusFernas, via the emails linked with your Community profiles.

Please just check your inbox when you have a moment and we can go from there if you'd like to.

Thanks!

PeterDBU's avatar
PeterDBU
Explorer | Level 4
7 years ago

Just going back through my post history, it appears it has been 2 weeks since encountering this issue.

My IT department gave me the following diagnostic of this issue:

"This is happening because of the logs being generated by Dropbox. As all logs need to be checked by McAfee, the performance of McAfee is reaching it's maximum which is causing 100% CPU usage."

I was then informed that becasue of this problem, They have implemented a corporate policy to dissable the installation of Dropbox.

I will try to continue working with the dropbox technitican who reached out to me, however I feel that without the ability to install Dropbox I wont be able to assist in this issue.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for circling back to us here on the progress PeterDBU!
     
    I could see that our team specialist has suggested adding the Dropbox cache folder to an ignore list, since what you’re experiencing could be happening because your Antivirus picks up the ".dropbox.cache” folder as a false positive. Have you discussed whether that’s possible with your IT? 
     
    While I included a copy of your comments on your existing email chain Peter, I'm rephrasing here, as this may be useful to others following this discussion. 
     
    Thanks for your ongoing cooperation with our team & your contribution on this thread!
    • PeterDBU's avatar
      PeterDBU
      Explorer | Level 4
      7 years ago

      Thanks for clarifying Jane.

      Unfortunatly my antivirus is heavily secured and there is no way for me to whitelist any files - as it is all managed through corporate policy

      As stated in my ticket and my previous comment, our IT company has extended a different coprorate policy to dissalow installing and running dropbox. Which impeedes my ability to be able to troubleshoot this any further.

      Just as a quick aside, is there any way for me to download an offline installer of the current release of dropbox? If it exists I will give it one more try.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Sure thing PeterDBU, you can find the Offline installer here! 
         
        Please let us know how you get on! 

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