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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for circling back to me on that blueface123! 
 
I’ve now sent you a brief message on the email address you’re using for your Community login. Once you get back in touch with me there, I’ll do my best to touch-base with you soon. 
 
Following, it looks like the link to our follow-up ticket has been inactive sncooper_work, because I replied to you to the email address you had specified was connected with the Blue Screen. Even so, my colleague has now escalated your inquiry, however please feel free to touch-base with me there regarding the re-appearing files. 
 
Thanks again to both! 
cstiles's avatar
cstiles
Explorer | Level 3
7 years ago

Hi Jane - I'm having this issue on my corporate laptop too.  They even gave me a different laoptop and I had the same issue.  It runs with no problem on my personal laptop.  The various errors I have received are:

BAD POOL CALLER

KERNEL_MODE HEAP CORRUPTION

PAGE FAULT IN NONPAGED AREA

Hopefully you've found some resolution for the others - like them, I don't think I can change our corporate anytivirus settings.  Thanks! 

Cynthia

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey cstiles, thanks for pinging me here on this matter ! 
     
    I’ve just sent you a brief email through our support system to continue our discussion cross-checking the info we have on file for this device. Please have a look at your inbox when you have some spare time & we’ll take it from there. 
     
    Thanks again!
    Other than that, I was happy to hear that you got that sorted on your end PeterDBU!
     
    Now that you know where you can find us, feel free to drop us a line here in the future for any similar questions. Have a wonderful weekend ahead! 😊
     

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