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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello everyone! FadedPoppy carandswe PeterDBU cstiles

Can you please let us know, how many of you you have Symantec installed? 

If you do, do you have the Symantec (tm) Endpoint Protection Version 14 (14.2 RU1) build 3332 (14.2.3332.1000)? 

Thank you all so much for your time responding to this question. 

 

FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
6 years ago

Hi Jane, Apologies for being out of the fold for so long. I do not have Symantec installed on my PC.

Regards,

Jason.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Thanks for keeping in touch cstiles & FadedPoppy!
     
    I’ve made sure to escalate our discussion in form of a question to a higher-level specialist today cstiles. However, I appreciate the update here, this has been very helpful. 
     
    It would be great if you could also let us know of the Anti Virus & the exact version you’re using FadedPoppy.
     
    I look forward to hearing back from you!
  • Duckuser's avatar
    Duckuser
    Explorer | Level 4
    6 years ago

    Hi Jane, I do not have Symantic installed either.

    Hi have McAfee Agent installed 5.0.6.220

    Netskope Client 57.1.0.206

    Holmes End Point Solution 1.0.1803.29

  • Thayer's avatar
    Thayer
    New member | Level 2
    6 years ago

    Hi I do not have Symantic installed either and I hope you guys can solve this issue quickly. I can not do any work

    Thank you

  • FadedPoppy's avatar
    FadedPoppy
    Explorer | Level 3
    6 years ago

    Jane,

    I do not have any 3rd party anti virus applications installed on this PC - it is using the protection that ships with Win 10.

    Jason.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Thanks for adding your voice to the feedback we’re gathering victoriaokuneye!
     
    At the moment I’m submitting all reports from this discusison for review. It would be great if you &/or your colleagues reached out to our team detailing us what this looks like on their end & letting us know which AntiVirus you/they’re using. 
     
    You can also ask them directly, ping me back here with your findings as an alternative option & we can take it from there. 
    Following, you can reply back to the support ticket Duckuser & your message should re-open the ticket in our technician’s inbox. 
     
    To clarify, tickets may close on our system automatically after a certain period of time if you don’t reply. If you’d like to take some more time to gather details, it would be best to let our colleague know. 
    Now, it looks like you’re using the Windows Defender FadedPoppy. 
     
    Since you were the first to post us here on this matter, it would be more efficient if I could access the details we have on file for your account after this point, so I created a support request on our system for you.
     
    Please have a look at your inbox when you have some spare time & I’ll touch-base with you soon Jason. 
     
    Thanks again for sticking with me here!
  • victoriaokuneye's avatar
    victoriaokuneye
    Explorer | Level 4
    6 years ago

    I believe the antivirus is "system center endpoint protection"/"cylance protect".

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hmm, I see.. 🤔 That’s some very useful info victoriaokuneye! 
     
    Would it be okay if I reached out to you on the email address connected to your Community profile to gather some more info on this matter? If you confirm, I’ll create a ticket on our system & continue this discussion from where we left off here. 
     
    Keep me posted please! 
  • carandswe's avatar
    carandswe
    Explorer | Level 3
    6 years ago
    • Symantec DLP agenton my "office computer", it is Enterprice version, what cause the problem is AgentInstall-x64_15_1 (Symantec Corp.) it is also called DLP agent and it collects infromation about sw installed on the PC, we use Microsoft defender aas antivirus. 

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