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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey Duckuser, Susanre & Thayer, thanks for keeping us in the loop on your findings! 
 
I can see that your escalated ticket is about to close on our system due to inactivity Duckuser, so I’d suggest pinging our specialized agent there, as they’ve been gathering all relevant reports. I’ve also included a note of your comment here on your open ticket Susanre, so that our specialist takes them into consideration moving forward.
 
Following Thayer, it would be more efficient if I could access your account directly, so I created a support request on our system for you. Please have a look at your inbox when you have some spare time & I’ll touch-base with you asap. 
 
Thanks again for your input in the meantime! 
Duckuser's avatar
Duckuser
Explorer | Level 4
6 years ago

Hi Jane,

How do ping the agent? I've been back and forth my email over the last few weeks so dont understand how ive been marked as about to close.

Thanks

  • victoriaokuneye's avatar
    victoriaokuneye
    Explorer | Level 4
    6 years ago

    Any progress on Dropbox end on resolving this issue. I work for a hospital and they said they have dropbox was the source of the blue screen and a number of people have had the issue.

    I would like to continue using dropbox but don't won't to risk reinstalling it on my machine if it nothing has changed with this systemic issue.

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