Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
6 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

carandswe's avatar
carandswe
Explorer | Level 3
6 years ago

Hi, on my corporate PC, we have Microsoft defender as antivirus and the Symantec DLP agent to collect pc information and status. See

attached picture. Our IT ( we have 26.000 computers) said the DLP agent has a lot of problem with other sw too. So when I called them for my bluescreen problem the asked me if I had dropbox installed, I said yes, then when computer started, he stopped the dropbox service before windows would load it and he has uninstalled dropbox.

carandswe's avatar
carandswe
Explorer | Level 3
6 years ago

Of course you can write me directly to my register email. Cheers Carandswe

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Thanks for detailing me your discoveries carandswe! 
     
    Following-up from your request, I’ve made sure to message you on the email address connected to your Community profile. Feel free to ping me back there when you have some spare time & I’ll check back with you soon. 
     
    Thanks again for keeping in touch on the Community! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!