Forum Discussion

FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

cstiles's avatar
cstiles
Explorer | Level 3
6 years ago

My issue is definitely related to Dropbox opening upon start. As soon as dropbox starts up, I get the BSoD. Once I disabled dropbox from starting upon startup, my computer stopped crashing.  I even tried uninstalling and reinstalling dropbox and that hasn't helped.  I also tried manually starting dopbox after the start sequence and got the BSoD immediately.

I'd love to know if there is a solution in the works.  I rely on dropbox working for my workflow and not having it synced on my work computer is a big inconvenience.  Thanks! 

cb1974's avatar
cb1974
New member | Level 2
6 years ago

Same issue here on my corp laptop.   Clearly its a dropbox issue.   They need to get this fixed otherwise the will lose alot of customers.

  • alchemia-nova's avatar
    alchemia-nova
    New member | Level 2
    6 years ago

    I also have the same problem. Any news about how to solve it?

    I tried, without success, these things:

    - update Windows

    - update drivers

    - uninstall dropbox normally and install it again

    - uninstall dropbox, clear all traces with Ccleaner, install it again

     

    For now, beeing sick and tired of it, I'm using the APP version and it's working, but I really need the desktop version to work.

     

    Any help?

    • sergiodcm00's avatar
      sergiodcm00
      New member | Level 2
      6 years ago

      Same issue here :(

      • bubbachuck's avatar
        bubbachuck
        Explorer | Level 4
        6 years ago

        Is there a way to install an old version and stop it from updating? It seems like an issue with corporate anti-virus that kicks in when syncing occurs; I can avoid BSOD if I start Dropbox and pause syncing right away.

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