Forum Discussion

FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

sergiodcm00's avatar
sergiodcm00
New member | Level 2
6 years ago

Same issue here :(

bubbachuck's avatar
bubbachuck
Explorer | Level 4
6 years ago

Is there a way to install an old version and stop it from updating? It seems like an issue with corporate anti-virus that kicks in when syncing occurs; I can avoid BSOD if I start Dropbox and pause syncing right away.

  • dropballer's avatar
    dropballer
    New member | Level 2
    6 years ago

    I am experiencing the same issue on my corporate computer. My company has more than 200,000 employees globally, many I imagine are using dropbox - they should figure this out.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi everyone, thanks for checking in with us on this thread and sorry to hear that you’re having trouble with the BSoD on your computers.

    FadedPoppy, I was able to locate the ticket that you have with a member of my team and have made sure to pass your comments along to them. When you have the chance, please check for their latest message and don’t hesitate to get back to them with any additional info.

    cstiles, I found your ticket that you had with a specialized member of the team and can see that they had replied to you. Could you please reply to them and let me know the ticket ID (eg. #1234567) that gets created so that I can look into it for you?

    bubbachuck, currently, there’s no way to stop the updates for the desktop app as they often has performance and security enhancements and, if it can't keep itself up-to-date, some features may stop working.

    cb1974, alchemia-nova, sergiodcm00, bubbachuck, and dropballer - I’m more than happy to help look into this with you all.

    I’ve sent you each a ticket to the email address connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there.

    Thank you for all taking the time to get in touch with us and if there’s anything else I can do to help, please don’t hesitate to get back to me.

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