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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

PeterDBU's avatar
PeterDBU
Explorer | Level 4
6 years ago

What if your issue is with a antivirus that isnt symantec? (McAaffe here)

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey PeterDBU!

I'm sorry to hear that updating the antivirus you mentioned in your previous post ended up not working out.

If the issue is only persisting while McAffe is running on your computer, then I'd suggest letting the specialist you're in contact with know.

Can you reply back to their last email and let them know that the issue is still occurring and your trouble with adjusting the settings of McAffe?

If you no longer have their email to reply to, let me know and I can create a new ticket for you.

Thanks!

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