Forum Discussion

FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
7 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

MojoMojo's avatar
MojoMojo
Helpful | Level 6
6 years ago

Hi Daphne
Version 15.1.0107.01002 is not working. I think this is 15.1 MP1.

Any info what Version should work?

MojoMojo's avatar
MojoMojo
Helpful | Level 6
6 years ago

Anyone got Dropbox working again?

If so what worked?

  • EdL's avatar
    EdL
    Helpful | Level 5
    6 years ago

    Not me. I am in the process of moving everything over to Box. A shame, because I found DropBox so useful and intuitive for so long. But it is crashing 2 of my 3 machines and I can't be without them.

  • Susanre's avatar
    Susanre
    Helpful | Level 5
    6 years ago
    It feels misleading that Dropbox is saying that this issue is “solved” when they are joint pointing us to Symantec’s support page and many of us don’t even have Symantec. I’m looking for alternatives to Dropbox too now.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hello everyone, thanks for all your updates here!

    MojoMojo, I'm afraid that if you're still having issues with this version of Symantec then you would need to reach out to Symantec Support for further assistance on this.

    I was able to locate your ticket through Support Susanre, as we would need to do investigate some more if you're getting BSoD without using Symantec.

    I can see that our specialist replied back to you requesting some additional info via email. Did you receive this email? If not, would you like me to reach out to you again?

    Keep me posted!

  • MojoMojo's avatar
    MojoMojo
    Helpful | Level 6
    6 years ago

    Hi Daphne no I did not recive anything.

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