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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
6 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

EdL's avatar
EdL
Helpful | Level 5
6 years ago

FWIW, I got no satisfaction. Just got told it is an issue with my antivirus software and that I need to take it up with the antivirus software company. I thought was a strange thing to suggest. So, instead, I am quitting Dropbox and have moved my stuff over to Box and have had no problems.

sncooper's avatar
sncooper
Helpful | Level 5
6 years ago

I don't have Symantec installed, only Windows 10 built in anti-virus.

 

  • tblewis0's avatar
    tblewis0
    Explorer | Level 4
    6 years ago

    DaphneI noticed the issue after Dropbox said it was performing a "one-time update". It was fine until I allowed it to do that and ever since it completed I've been having the issue. What was in this update? Symantec won't help me so now I am stuck.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hey peeps, thanks for your updates here!

      I'm afraid there isn't much I can suggest tblewis0 as Symantec identified and released a fix for this issue on their side. Can you let me know why they won't assist you further?

      sncooper, I'd be happy to help look into this with you, can you just send me a photo of the error you're getting in the BSoD? Also, can you let me know exactly what happens just before the BSoD?

      Keep me posted! 

      • sncooper's avatar
        sncooper
        Helpful | Level 5
        6 years ago

        I was one of the first reporters of the BSOD issue and opened a ticket ... nothing has changed from before.

        It's a locked down Corporate laptop, so I can't disable antivirus or whitelist anything.

        It may be some GDPR scanning software but I can't disable that either.

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