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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
6 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    5 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

GimpyBoy's avatar
GimpyBoy
New member | Level 2
5 years ago
Daphne

Same issue here on a corporate laptop. We are using Cylance Protect 2.0.1530.14. I also have McAfee Agent 5.6.2.209. Windows Enterprise 10.0.17763 on an HP Elitebook 840 G5.

The problem started last week after a new file was synced from another computer. I think the file became corrupted. Had to completely uninstall and reinstall DB. Deleted the old sync folder on my computer and resynced everything from the cloud. Worked fine until today.

When an new file was synced from a shared folder the BSoD returned. Have uninstalled and reinstalled again. Scared to sync with cloud as I need this computer for calls tomorrow. The issue appears to be that DB does not play well with other software. When will a fix be ready?
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for joining us here GimpyBoy.

 

The issue is most likely due to the temporary files that are created during the syncing process being picked up and quarantined by the antivirus software by mistake. 

 

If possible, I'd recommend ensuring that Dropbox is whitelisted in your antivirus softwares. Otherwise, I'd have to suggest reaching out to our Support team to look further into this with you.

 

Hope this helps!

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